Refund policy
Return & Refund Policy
At Stitch Works, we take pride in creating products with care and attention to detail. If something isn't right, we're here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must:
- Be unworn and unwashed.
- Be in its original condition.
- Have all original tags and packaging included.
- Not show any signs of wear, damage, stains, or alterations.
Items returned without meeting these conditions may be refused.
Non-Returnable Items
The following items cannot be returned:
- Final Sale items
- Gift Cards
- Customized or made-to-order products
- Items damaged through normal wear or improper care
Exchanges
If you need a different size, please contact us within 14 days of receiving your order.
Exchanges are subject to product availability. If the requested size is unavailable, a refund may be issued instead.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional processing time.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The wrong item was received.
- The item has a manufacturing defect.
Original shipping charges are non-refundable.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue.
We'll work to resolve the problem as quickly as possible.
How to Start a Return
To request a return, please contact us at:
Email: support@stitchworks.com
Please include:
- Your order number
- The item(s) you'd like to return
- The reason for your return
Questions?
If you have any questions regarding returns or refunds, feel free to contact us at stitchworksla1@gmail.com
Thank you for supporting Stitch Works.