Shipping policy

Shipping Policy

Thank you for shopping with Stitch Works.

Every order is carefully prepared and shipped with attention to detail.

Processing Time

Orders are processed within 2–5 business days.

Please note that orders are not processed on weekends or holidays.

During product launches, holidays, or promotional events, processing times may be longer.

Shipping Time

Shipping times vary depending on your location.

Estimated delivery times:

  • United States: 3–7 business days
  • International: 7–21 business days

Please note that these are estimates and are not guaranteed.

Shipping Confirmation

Once your order has shipped, you'll receive a confirmation email containing your tracking information.

Tracking information may take up to 24–48 hours to update.

Incorrect Shipping Address

Please make sure your shipping address is accurate before placing your order.

Stitch Works is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, contact us immediately at support@stitchworks.com.

If your order has not yet shipped, we'll do our best to update the address.

Once an order has shipped, we cannot guarantee that the shipping address can be changed.

Returned Packages

If a package is returned to us due to:

  • An incorrect or incomplete address
  • Failure to claim the package
  • Failure to receive the delivery

the customer is responsible for any additional shipping costs required to resend the package.

If the customer chooses not to have the order reshipped, a refund will be issued minus the original shipping cost and any return shipping fees charged to us by the carrier, where applicable.

Lost or Stolen Packages

Once a package has been marked as Delivered by the shipping carrier, Stitch Works is not responsible for lost or stolen packages.

If you believe your package was stolen, we recommend:

  • Checking with neighbors or household members
  • Contacting the shipping carrier
  • Filing a claim with the carrier if available

We'll gladly assist you by providing any shipping information needed.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of:

  • The damaged item
  • The shipping box
  • The shipping label

We'll review your claim and work toward an appropriate solution.

International Orders

Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

These charges are not included in the purchase price or shipping cost.

Contact

If you have any questions about shipping, please contact us:

stitchworksla1@gmail.com